Returns & Exchanges

At Sớm Space, we work with many independent designers and produce limited runs of many of the pieces we carry. For this reason, we do not offer refunds for change of mind.

Please review product measurements and descriptions carefully before placing your order. If you have any questions about sizing or fit, feel free to contact us before purchasing. 

 

Change of Mind

We do not offer refunds for change of mind purchases.

Where stock is available, we may offer an exchange or store credit for eligible full-priced items returned within 14 days of delivery. Items must be:

  • Unworn and unwashed 
  • In original condition with all tags attached
  • Free from marks, fragrances, makeup, or damage
  • Returned in original packaging where possible

All returns are carefully checked upon arrival. To help us keep our pieces in the best condition for future customers, we can only accept items that meet the above requirements. If a return is received in a condition that is unsuitable for resale, we may be unable to process the exchange or store credit and the item may be returned to the customer at their expense.

Customers are responsible for all return shipping costs unless the item is faulty or incorrect.

 

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order at somspace.info@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item

If the item is determined to have a manufacturing fault, we will arrange an appropriate remedy, which may include a replacement, store credit, or refund in accordance with Australian Consumer Law.

 

Jewellery

For hygiene reasons, all jewellery sales are final and cannot be returned or exchanged for change of mind.

This includes, but is not limited to:

  • Earrings
  • Necklaces
  • Rings
  • Bracelets

 

Handmade Products

Many products sold through Sớm Space are handmade or produced in small batches. Variations in fabric, colour, print placement, texture, stitching, or finishing are not considered faults and are part of the unique character of each piece.

 

Sale Items

All sale items are final sale and cannot be returned or exchanged unless required under Australian Consumer Law.