Shipping Policy

Thank you for shopping with sớm space.

All orders are carefully packed and dispatched from Australia.

 

Processing Times

Orders are typically processed within 2–5 business days.

During launches, promotions, and holiday periods, processing times may be slightly longer. If there are any significant delays, we will contact you via email.

 

Shipping Within Australia

We offer free standard shipping on all Australian orders over $150 AUD.

Standard Shipping- $11 AUD
Via Australia Post or Courier Please
Estimated delivery: 3–10 business days

Express Shipping- $15 AUD
Via Australia Post or Courier Please
Estimated delivery: 1–3 business days

Please note that delivery timeframes are estimates only and may vary depending on your location, carrier delays, public holidays, or peak shipping periods.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

 

International Shipping

We currently offer shipping to selected international destinations.

International shipping rates are calculated at checkout.

Delivery times vary depending on destination, carrier, and customs processing.

Please note that international orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer.

 

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

If you notice an error after placing your order, please contact us as soon as possible and we will do our best to assist before your order is dispatched.

If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply for redelivery.

 

Lost or Delayed Parcels

Once an order has been dispatched, delivery is managed by the shipping carrier.

If your parcel appears to be significantly delayed or lost in transit, please contact us and we will do our best to assist in lodging an enquiry with the carrier.

While we cannot guarantee carrier delivery timeframes, we will work with you and the shipping provider to help resolve any issues as quickly as possible.